Privacy Policy

At Fitverse, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information when you visit our website or engage with our services. This policy is applicable to all users of our services across all countries. Fitverse is a global provider of online diet and fitness consulting services, including personalized nutrition plans, virtual Zumba and yoga classes, and medical consultations that may involve prescriptions issued by licensed physicians. While we may facilitate medical consultations, Fitverse does not sell, supply, or distribute medicines directly or indirectly under any circumstances. By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please refrain from using our services.

1. Information We Collect

We collect personal information directly from users to provide our services in a safe and efficient manner. Information we collect may include:

Personal Identification Information:

• Full name, email address, phone number, gender, age, and physical address 

Health and Lifestyle Information:

• Dietary habits and restrictions 
• Medical history (including diagnosed conditions, allergies, previous medications, etc.) 
• Fitness level, activity history, body measurements, sleep patterns 
• Self-reported wellness goals and lifestyle preferences 

Account and Usage Data:

• Account credentials, device data, browser type, operating system 
• IP address and geolocation 
• Session duration and navigation history on our website 

Payment Information:

• Cardholder name and billing address 
• Encrypted payment data processed through secure third-party gateways (e.g., Stripe, Razorpay, PayPal) 

Communication Data:

• Correspondence with Fitverse via email, chat, messaging platforms, or video calls 
• Survey responses and feedback collected during sessions 

2. How We Use Your Information

We use your data to deliver services efficiently and ensure a personalized user experience. Specifically, we use the information for the following purposes:

• To schedule and conduct diet, fitness, or medical consultations 
• To design customized diet routines, nutrition guides, and exercise programs 
• To conduct live and recorded Zumba or yoga sessions 
• To provide professional advice and, where applicable, connect users with licensed doctors for prescription consultations 
• To maintain accurate health records for follow-up or continuity of care 
• To process payments and issue invoices 
• To deliver updates, class schedules, and administrative notifications 
• To improve our website and services through analytics and feedback 
• To comply with legal and regulatory obligations 

We process your data based on one or more of the following legal grounds: consent, contractual necessity, legitimate interest, or legal obligation.

3. Prescription Disclaimer

Fitverse does not act as a pharmacy or distributor of any form of medical product. While our platform enables users to consult with licensed medical professionals, any prescriptions issued are the sole responsibility of the licensed doctor. Fitverse neither profits from nor promotes any specific pharmaceutical brands, and we do not engage in partnerships with pharmacies. The responsibility of fulfilling prescriptions lies with the user, who is advised to consult a local pharmacy or healthcare provider in their region for lawful and appropriate dispensation.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to marketers or unaffiliated third parties. We may share your information only with the following:

• Licensed healthcare and wellness professionals contracted by Fitverse 
• Technology service providers (video conferencing tools, payment processors, customer support tools) 
• Legal or regulatory authorities if required to comply with applicable laws or protect rights and safety 

All partners and service providers are bound by confidentiality agreements and data protection obligations.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including providing services, legal compliance, and business operations. Once your data is no longer required, we will delete or anonymize it in accordance with industry best practices and data retention regulations.

6. International Data Transfers

As a global brand, Fitverse may store and process your data outside your country of residence. These transfers are governed by appropriate legal safeguards, such as contractual clauses approved by data protection authorities, to ensure your data is protected regardless of location. By using our services, you agree to such international transfers and processing of your personal data.

7. Data Security Measures

We implement robust technical and organizational measures to protect your information, including:

• SSL/TLS encryption for all website traffic 
• Secure authentication for access to user data 
• Periodic security audits 
• Data minimization and access control protocols 
• Secure payment gateways with PCI-compliant providers 

However, despite our efforts, no method of data transmission over the internet is completely secure. Users are encouraged to use strong passwords and protect their login credentials at all times.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access and review the personal information we hold about you 
• Correct inaccurate or outdated information 
• Request the deletion of your personal data 
• Restrict or object to the processing of your data in certain circumstances 
• Request a copy of your data in a portable format (data portability) 
• Withdraw consent for data processing where applicable 

To exercise these rights, please contact us at [Insert Contact Email]. We may verify your identity before processing your request.

9. Children’s Privacy

Fitverse services are not intended for individuals under the age of 18 without parental or legal guardian consent. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal information without proper consent, we will take immediate steps to delete that data.

10. Third-Party Services and Links

Our website and communications may contain links to third-party services such as Zoom, WhatsApp, Google Meet, or health-related resources. These platforms operate under their own privacy policies, and Fitverse is not responsible for their data handling practices. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

11. Updates to This Privacy Policy

Fitverse reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with a revised effective date. Users are encouraged to review the policy periodically to stay informed about how we are protecting their data. Continued use of our services after the publication of any changes constitutes acceptance of those updates.