Terms and Conditions

Welcome to Fitverse. These Terms and Conditions (“Terms”) govern your access to and use of the Fitverse website, mobile applications, services, and all content or features provided through our platform. By accessing, using, or subscribing to any service provided by Fitverse, you agree to be legally bound by these Terms. Please read these Terms carefully before using our services. If you do not agree to be bound by these Terms, you must refrain from using our website and services.

1. Introduction

Fitverse is a digital health and wellness consultancy that offers a range of services globally, including:

• Personalized diet consultations and nutrition planning
• Tailored diet routines for individuals based on lifestyle, medical history, and fitness goals
• Online Zumba and yoga classes conducted by certified instructors
• Health and fitness coaching
• Virtual medical consultations with licensed doctors, which may include issuing prescriptions

Fitverse is not a medical product supplier or pharmacy. We do not directly or indirectly sell, market, or distribute medicines. Any medicine-related guidance is provided solely through licensed healthcare professionals and must be fulfilled at the user’s discretion through local and compliant channels.

2. User Eligibility

You may use the Fitverse platform only if you are 18 years of age or older and have the legal capacity to enter into binding agreements. If you are under 18, you must have the involvement and consent of a parent or legal guardian. By using our services, you affirm that you are competent and authorized to do so, and that you agree to abide by all applicable local, state, national, and international laws.

3. Nature of Services

Fitverse provides consultation-based services. These include but are not limited to:

• One-on-one virtual consultations with dieticians, fitness coaches, and licensed medical practitioners
• Development and delivery of customized meal plans and fitness routines
• Live and recorded Zumba and yoga sessions hosted virtually
• Health-related advice and education

All services are educational and consultative in nature and are not intended to replace in-person medical treatment, clinical evaluation, or emergency services. Users are advised to use their discretion and consult local physicians as required.

4. No Sale or Distribution of Medicines

Fitverse does not operate as a medical dispensary or seller of any pharmaceutical products. While we facilitate consultations with qualified doctors who may prescribe medications as part of a treatment or wellness plan, Fitverse does not handle, promote, recommend, or profit from the sale or distribution of any medications. Users are responsible for obtaining any prescribed medicines lawfully through local pharmacies or licensed providers in accordance with the medical regulations of their jurisdiction.

5. User Responsibilities

Users agree to:

• Provide accurate, up-to-date, and complete information during consultations and while using services
• Refrain from falsifying identity or impersonating others
• Use Fitverse services only for lawful and legitimate purposes
• Follow the advice of professionals responsibly and report any significant changes or adverse effects
• Avoid sharing login credentials or accessing the platform using unauthorized means
• Notify us promptly in the event of any suspicious activity or unauthorized use of your account

Failure to comply with these responsibilities may result in restricted access, suspension, or termination of services.

6. Appointments and Attendance

Scheduled appointments, classes, or consultations must be attended at the specified time. Users who are unable to attend must cancel or reschedule with adequate notice as per platform guidelines. Repeated no-shows or last-minute cancellations may result in forfeiture of service credits or additional fees, at the discretion of Fitverse.

Payment and Subscription Terms

All services offered by Fitverse are available on a prepaid basis. Fees may be charged per session, in packages, or through recurring subscriptions. Prices are displayed in the applicable currency and may include or exclude taxes as required by regional laws. Payments must be made through approved and secure payment gateways. Fitverse does not store or manage credit/debit card information directly. Failure to complete payment may result in denial of service access. Refunds, if applicable, are governed by our refund policy, which allows partial or full refunds only under certain conditions, such as technical failure on our part or inability to provide the promised service.

8. Medical Disclaimer

Fitverse does not provide emergency healthcare, clinical diagnosis, or life-saving medical treatment. Any information or advice given by our professionals is based on their professional judgment and the information provided by the user. Fitverse shall not be held liable for:

• Failure to disclose accurate or complete medical history by the user
• Side effects or outcomes resulting from the implementation of plans or medication
• Delay in seeking local or emergency medical attention by the user
• Misuse or misinterpretation of services

Users should consult a licensed healthcare provider before beginning any new diet, exercise, or medical regimen.

9. Class Access and Usage

Zumba and yoga sessions may be delivered through live-streamed platforms or made available on-demand. All such content is the intellectual property of Fitverse or its instructors. Users are not permitted to:

• Record, distribute, or share class content without prior written consent
• Resell or commercialize access to sessions
• Post defamatory, obscene, or unlawful content during live interactions

Violation of these conditions may lead to termination of access without refund or legal recourse.

10. Intellectual Property Rights

All proprietary content on the Fitverse website and applications—including program designs, videos, brand identity, text, graphics, logos, icons, course material, and other intellectual property—is owned by Fitverse or used under license. You are granted a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial use. You agree not to copy, reproduce, republish, or distribute any content from the Fitverse platform without explicit authorization.

11. Data Privacy

Fitverse collects and processes user data in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of personal, health, and payment-related information for the purposes of delivering and improving our services. We use secure data encryption, third-party payment protection, and best practices to maintain data integrity. Users are encouraged to review the Privacy Policy regularly for updates.

12. Termination of Use

Fitverse reserves the right to suspend or permanently terminate any user account or access to services for:

• Breach of these Terms
• Abusive or fraudulent behavior
• Illegal activity
• Violation of privacy or misuse of intellectual property

Users may also voluntarily discontinue their use of Fitverse at any time. No refunds are issued for services already rendered or consultations already attended.

13. Third-Party Tools and Links

Fitverse may use third-party platforms such as Zoom, WhatsApp, or payment gateways to facilitate service delivery. These platforms are governed by their respective privacy policies and terms of use. Fitverse does not assume responsibility for the content, performance, or data practices of external websites or tools linked from our platform.

14. Force Majeure

Fitverse shall not be held responsible for any failure or delay in performance due to unforeseen circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, cyberattacks, labor disputes, internet outages, or government restrictions.

15. Amendments

Fitverse reserves the right to modify, revise, or replace these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of services after updates are published constitutes your agreement to the revised Terms. Users are encouraged to check this page regularly for any modifications or updates.

16. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to Fitverse services shall be governed by the laws of [Insert Country of Registration]. Any legal proceedings shall fall under the exclusive jurisdiction of the courts of the country. 17. Telephone Consumer Protection Act (TCPA) Compliance

a. What Is TCPA?

The Telephone Consumer Protection Act (TCPA) is a United States federal law that regulates how businesses can contact individuals via telephone, SMS, and automated communication methods. It is designed to protect consumers from unsolicited marketing calls and messages.

b. Consent to Contact

By providing your phone number to Fitverse—whether during registration, appointment booking, or consultation—you expressly consent to be contacted by:

• Phone calls (manual or automated)
• SMS/text messages
• WhatsApp or other messaging apps

These communications may include, but are not limited to:

• Appointment confirmations and reminders
• Updates to class schedules or programs
• Notifications related to your consultation or fitness plan
• Promotional offers or service announcements

c. Opt-Out Rights

You have the right to opt out of receiving promotional communications at any time. You may:

• Reply with “STOP” to opt out of SMS messages
• Disable WhatsApp notifications via your settings
• Request removal from communication lists by updating your preferences in your user account or notifying our support team

Even after opting out of promotional content, Fitverse may still send you essential service-related messages such as session reminders or account updates.

d. No Purchase Obligation

Your consent to receive phone or text communications is not a condition of purchase. You may access and use Fitverse services without agreeing to receive promotional or automated communications.

e. Data Sharing & Privacy

Fitverse does not sell or share your phone number with third parties for marketing purposes without your explicit consent. All communication-related data is handled according to our Privacy Policy and applicable privacy laws.

f. Legal Compliance

Fitverse is committed to complying fully with the TCPA, FCC guidelines, and other applicable U.S. federal and state laws governing consumer telecommunications. Any failure on our part to honor opt-out requests can be reported by users in accordance with U.S. consumer protection regulations.